Process transformation entails modifying the elements of a business’s processes in order to achieve new goals. Most companies engage in a business process transformation when they require a radical update. Undergoing such a transformation will modernize an organization’s processes, integrate new technology, save money, and better incorporate core systems.
Important steps in Business Process Transformation
Business process transformation follows similar steps to business process management but attempts to make bigger and more drastic changes. Some steps to take when it comes to process transformation include:
- Identify the goals of the transformation – Is the company primarily trying to upgrade systems? Incorporate new technology? Adapt processes to a new organizational structure? What has caused the need?
- Establish baseline metrics – Organizations should collect the data needed to show that the business process transformation will be a success. This should include cost, time, number of errors, and other metrics that can be measured.
- Bring in all stakeholders – This includes approaching all those involved in the process for their feedback on what worked well in the prior process and what they expect out of the new one.
- Map out the best scenario - Using a diagramming tool, businesses should create the ideal workflow path including human and system tasks that need to take place.
- Set live and monitor – Companies should introduce small teams at first to the new process, and closely monitor the progress and any changes that need to happen in order to see success.