Today’s Challenge: Web Robots (Bots) – Simple and structurally repetitive tasks performed by software, at a much higher rate than would be possible for a human alone have been transformed by innovations in technology and artificial intelligence.
Innovation/Acceleration/Transformation: Consider how front-line agents, supervisors and “bots” can come together to better anticipate and serve the needs of your customers.
Step outside of the box and begin to envision how to increase efficiencies in your customer’s business processes and discover how bots can use data science to gain knowledge that can impact the lives of your customers in new, uncharted ways.